Privacy policy

Privacy Policy

This policy explains what information Talabatna collects, how we use it, and the choices you have. By using our website or app you agree to this policy.

1. Information we collect

• Account details: your name, phone number, and email (if provided).
• Delivery details: your delivery addresses and location, so we can find stores near you and deliver your order.
• Order information: items you order, payment method, and order history.
• Device information: basic technical data such as browser type and app version, used to keep the service working properly.

2. How we use your information

• To process and deliver your orders.
• To contact you about your orders and support requests.
• To improve our service, prevent fraud, and keep the platform secure.
• To send offers and notifications, which you can turn off at any time.

3. Sharing your information

We share only what is needed to complete your order with the store and the delivery rider. We do not sell your personal information. We may share information when the law requires it.

4. Location

We use your location only to show available stores and to deliver your order. You can change or delete saved addresses from your profile.

5. Security and retention

We protect your data with reasonable technical and organizational measures and keep it only as long as needed to provide the service or meet legal requirements.

6. Your rights

You can view, update, or ask us to delete your account and personal data by contacting us through the Contact us page.

7. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.